Conflict
- a process that begins when one party
perceives that another party has negatively affected or is about to negatively affect something
that the first party cares about
- it is natural and unavoidable
- it has positive and negative
characteristics
- leads to change
- it has a five step development process
- it
is an interactive process manifested as incompatibility, disagreements or
dissonance within or between social entities.
- conflict that supports the goals of the
group and improves its performance
- a form of functional conflict
- improves the quality of discussions,
stimulates creativity and innovation
- encourages interest and curiosity among
group members
- fosters self-evaluation and change
- generates problem solving
- conflict that is task oriented and
related to differences in perspectives and judgments
- identifies potential solutions to
problems
- conflict that hinders group performance
and prevents the group from achieving its goals
- a form of dysfunctional conflict
- negative behaviors such as lying are
exhibited
- conflict that is emotional and aimed at a
person rather than an issue
- poorer decisions are made
- lower level of acceptance of the decisions
that are made
- a five step process in which two or more
parties exchange goods or services and try to agree on the exchange rate for
them
- a type of negotiating that seeks to
divide up a fixed amount of resources
- win-lose situation
- involves deadlines
- used in short term relationships
- negotiation that seeks one or more
settlements that can create a win-win solution
- used in long term relationships
- theory used to describe people’s conflict
management strategies
- considers how one’s degree of
cooperativeness and assertiveness determine how a conflict is
- describes the five types of conflict
handling strategies:
- forcing
- problem
solving
- avoiding
- yielding
- compromising