By participating in this presentation students will be able to:
- Define
conflict
- Understand
different types of conflict
- Understand
various sources of conflict
- Recognize
the positive and negative impacts and outcomes of resolved conflict
- Recognize
the positive and negative impacts and outcomes of unresolved conflict
- Identify
potential barriers to conflict
- Understand
and recognize multiple conflict resolution strategies
- Apply
Dual Concern theory to conflict situations
- Become
aware of your personal conflict
management style when dealing with conflict